Support
Need a hand?
Bloom is built and looked after by AA and AW — two people, one small inbox, no ticket maze. Bug reports, feature wishes and “how do I…?” questions are all welcome, and every one of them is read.
Quick answers
Questions we get most
Is Bloom really free?
Yes. The planner, notes, calendar, reminders and backups are free. Free Bloom may show ads between your items on Home, Planner, Notes and Calendar, and on Settings; Bloom Plus is an optional monthly or yearly subscription that removes them and unlocks recurring tasks, templates and higher local limits.
Do I need an account?
No. There is no sign-up at all. Install Bloom, and your desk is yours from the first tap — fresh installs start empty on purpose.
Does Bloom work without internet?
Yes. Planning, notes, calendar, reminders and backups work offline. Ads, consent, purchases, restores and app updates need a network connection, but your planner contents are not sent to Bloom.
How do I move to a new phone?
Open Settings in Bloom and use Export to save a JSON backup, then Import on the new phone. Photos and files attached to notes travel inside the backup.
Why are my reminders not firing?
Check that Bloom’s notification permission is allowed, and on some devices also allow “Alarms & reminders” so Android can schedule exact times. Battery optimisers can delay notifications too — excluding Bloom from battery saving usually fixes it.
Can I use Bloom on a tablet?
Yes. On larger screens Bloom shows a floating charm rail and wider, roomier layouts instead of the phone drawer.
How do I get Bloom?
It is on Google Play in closed testing (V1.1.27.Alpha). If the listing asks you to join a testing programme, join it and install from Play — updates then arrive in-app.
Bug reports
The five lines that save a round trip
Please include
- Your Bloom version (Settings shows it in the drawer footer).
- Your phone model and Android version.
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording if it is a visual glitch.
- Whether the app was in closed testing, and whether you exported a backup recently.
Bloom’s privacy policy explains what stays on your device and the separate ad/store disclosures: read it here. Still stuck? Email us.